Frequently Asked Question
Check out our most frequently asked questions to quickly solve your problems.
Are you shipping orders?
We have resumed operations, but due to our office being in a containment zone (Worli, Mumbai, MH), orders are currently facing some delays in processing and fulfillment.
How long will it take for my order to reach me?
We ship to most pincodes in India. Our courier partner is Delhivery. Please visit our dedicated Shipping Policy page to learn more about shipping. The link can be found on the footer of the website.
Is your website secure? Are my credit/debit card details safe?
Bitloop greatly values our customer's private information and handles all customers data with industry leading security measures in place. Our website is 100% Level 1 PCI DSS complaint. Bitloop does not ever see, access or store your credit card or payment information, all transitions are processed by our Level 1 PCI DSS complaint payment provider - Razorpay.
Is COD available?
Due to high levels of fraudulent activities related to COD orders, we have disabled these orders. If you have a request please reach out to our customer support team.
My product is defective, how do I claim my warranty?
Please visit our dedicated warranty page to learn more about our warranty policy, and how to start a claim. The link can be found on the bottom of the page or on the support page.
I have a technical question, how do I get help?
Feel free to email us at email@example.com with your query and we will try our best to assist you!
I don't want my order anymore, how do I get a refund?
Please visit our dedicated returns and refund page to learn more about our return and refund policy. The link can be found on the bottom of the page.
I've not received my order yet and I want to cancel it.
Please contact our support team right away to check if your order can still be cancelled by emailing us at firstname.lastname@example.org